merittheme Terms of Service

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Welcome to merittheme. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or purchase from the merittheme website, mobile platform, product catalog, and customer support channels. By using our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by merittheme, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you must discontinue use of our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent orders or engaging in deceptive transactions;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our authorization;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling merittheme products for commercial purposes without our express written consent.
• Account Security: You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, merittheme may correct the mistake and revise or cancel any affected order before it ships, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference purposes; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payment data is encrypted using SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, eligibility requirements, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on merittheme's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to merittheme and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, merittheme will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim related to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase must first be submitted to merittheme's support team for informal resolution.

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9. Changes to These Terms

merittheme may update or revise these Terms at any time. Material changes will be communicated by posting the revised terms on our website. Your continued use of our website or services after any update constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: merittheme
• Customer Support Email: [email protected]
• Customer Support Phone: 14108009964
• Physical Business Address: 313 HILLCREST AVE, BROOKLYN, MD 21225, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST